If you smell gas, hear a hiss, or think a line is leaking, get everyone out. Do not light anything, flip switches, use a phone inside, or start a car nearby, and do not go looking for the leak.
When to request gas leak detection service
People usually call about a gas shutoff or tag from the utility, a failed pressure or leak test, or corrosion on exposed gas piping.
If you smell gas or think a line is leaking now, leave the building and call 911 or the gas utility from outside first. Call Beach to Bayou once the site is safe.
What the service visit can cover
Once the gas utility or the fire department has made the site safe, a technician can look at the gas line or appliance connection involved. Have any tag or notes the utility left ready for the technician.
The technician explains what they found and the repair options before any work starts.
Planning for Emerald Coast properties
Salt air corrodes outdoor gas piping, regulators, and the connections at generators and pool heaters, and restaurant kitchen lines get hard daily use. Only the gas utility or a qualified professional should test a gas line or turn it back on.
If the property is a rental, a second home, or an open business, include who can let the technician in and when.
What to have ready once the site is safe
Once the site is safe, call or send a request and mention whether the gas utility or the fire department has been out, which appliance or line is involved, whether the gas is off, and any tag or notes they left.
Do not go back inside to look for any of this. Wait until the gas utility or the fire department says the building is safe.
What to expect
Safety first
Anyone calling about a gas smell is told to leave and call 911 or the gas utility first.
After the shutoff
The gas line or connection is checked once the utility has made the site safe.
Residential properties
Follow-up on gas piping at homes and rentals.
Commercial properties
Follow-up on gas piping at restaurants and other businesses.