A water line problem may show up as a meter that keeps turning, soggy ground, pressure loss, discolored water, or no water to part of the property. New construction, an addition, or a new building on the lot may also need a new or rerouted line.
When to request water line repair and installation
People usually call about a leak between the meter and the building, no water to part of the property, or a new line for a building project.
If water or sewage is spreading, call (850) 880-6797 now instead of sending a request. If you smell gas, leave the building and call 911 or the gas utility from outside first, then call Beach to Bayou.
What the service visit can cover
The technician checks the meter, the shutoffs, the pressure, the visible pipe, the likely buried path, the material, and the affected fixtures. The repair or new line is planned around access, depth, what has to be dug up and put back, and the utility locate marks.
The final scope depends on what the technician finds and what can be reached, and you hear the options before any work starts.
Planning for Emerald Coast properties
Sandy soil, roots, driveways, irrigation, salt, and high groundwater all affect how a buried line fails and how it is reached. Before any digging, buried utilities have to be marked and access to the yard sorted out.
If the property is a rental, a second home, or an open business, include who can let the technician in and when.
What to include in your request
When you call or send a request, mention what the meter does with everything off, any pressure change, wet spots in the yard, where the line runs or what it is made of if you know, recent digging or irrigation work, and whether part or all of the property has lost water.
Before the visit, and only where it is safe to do so, clear a path to the problem area, put pets away, and leave the plumbing assembled until the technician has seen it.
What to expect
Leak and pressure check
The meter, the shutoffs, and the symptoms narrow down which line is failing.
Buried route
The line's likely path, depth, and whatever sits above it are worked out before any digging.
Section repair
A damaged section is repaired on its own when the pipe around it is sound.
New installation
New water lines for new builds, additions, and other property changes.